Ofício
Agents that carry out the repetitive work of Brazilian companies — with verification at every step and a human in the loop.
- Working name · first pilots in 2027
- Per project · twelve-week pilots
- Paid. Pilots by invitation in 2027.
- 2026
What the Archive documents about agents and evaluation, applied to real processes, inside the tools the company already uses.
- Operations with volume and rules: support, reconciliation, onboarding, document triage.
- Companies that already tried to 'add AI' and found the hard part is verification, not the model.
- Technology teams that want auditable agents, not magic.
- The agent
- One end-to-end process operated by an agent, with the company's tools as they are.
- The record
- Every action produces a verifiable record — what was read, decided and done, and why.
- The checkpoint
- Sensitive decisions stop at a human, with context ready to approve in seconds.
- Continuous evaluation
- A set of real cases runs against the agent every week. The number drops, the agent stops.
- 1Map
Two weeks inside the process: where rules are clear, where they are not, where a mistake costs.
- 2Evaluate before building
The set of real cases comes first. Without it, nothing gets built.
- 3Build with brakes
The agent goes in with human checkpoints on everything sensitive; brakes loosen only with numbers.
- 4Operate and measure
Weekly dashboard: accuracy, human interventions, cost per case. Published to the client, always.
- 2026Internal prototype in use in Cinco's own triage
- H1 2027Two pilots with Brazilian companies, results published in Cinco
- 2027Final name and its own page
What an action record contains
Ofício's basic unit is not the model's answer; it is the record of what it did.
- Input
- The document, message or row read — hashed, to prove it was that one.
- Decision
- The rule applied, the model used, the declared confidence.
- Action
- What was done in the company's system, and the system's reply.
- Checkpoint
- Who approved, when, and what they saw before approving.
- Cost
- Tokens, time, and the cost in reais of that case.
Ofício is GenAI BR's second product and is still under construction. The idea: agents that operate real processes — customer service, reconciliation, onboarding, document triage — inside the tools the company already uses, without rewriting systems.
What sets it apart is what we learned by reading: every action produces a verifiable record, every sensitive decision goes through a configurable human checkpoint, and nothing runs without continuous evaluation against real cases. It is the practical application of what the Archive documents about agents and evaluation.
Details, final name and first customers will be announced in Cinco when they exist. Until then, this page is an intention with a calendar, not a promise.
- Why 'Ofício'?
- Because it is work — a craft — and because it is the name of the document that records what was done. Still provisional.
- Which models?
- Whichever pass the client's evaluation, open when possible. The Archive is the candidate list.
- Does it replace people?
- It replaces the repetitive part of the day. People stay where the agent stops: at the checkpoint.
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